At Toyliva, we aim to provide a clear and reliable delivery experience. Please review the information below before placing your order.
Shipping Destination
Toyliva currently ships orders within the United Kingdom only.
We do not currently offer international shipping.
Order Processing
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding UK public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation where applicable.
Delivery Options
We currently offer the following delivery options:
Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free
Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15
Delivery times are estimates and begin after the order processing period.
The available shipping method and applicable cost will also be displayed during checkout before you complete your purchase.
Delivery Estimates
Estimated delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, public holidays or periods of unusually high demand.
We recommend checking your shipping information carefully before completing your order.
Order Tracking
When tracking information is available, it will be provided after your order has been dispatched.
Customers can use the tracking details provided to follow the progress of their delivery.
Please allow some time for tracking information to become active after dispatch.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional shipping charges may apply if an order needs to be resent because an incorrect or incomplete address was provided.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will review the available tracking information and assist you with the delivery status of your order.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible and provide your order details.
We will review the situation and advise you on the appropriate next steps.
Shipping Charges
All applicable shipping charges are clearly displayed at checkout before payment.
We do not add undisclosed shipping charges after an order has been placed.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Business Name: Toyliva
Email: contact@toyliva.com
Phone: +44 78 2879 5747
Address: 10 Extwistle Road, Worsthorne, Burnley, Lancashire, United Kingdom, BB10 3PD
Customer Support Hours:
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed
We aim to respond to all enquiries within 24–48 business hours.