ORDERS & DELIVERY
How long will it take for my order to arrive?
Orders are typically processed within 1–3 business days. Estimated delivery times depend on the shipping option selected at checkout:
- Economy Delivery: 5–8 business days — Free
- Standard Delivery: 3–4 business days — £15
Do you offer free delivery?
Yes. Free delivery is available on UK orders when you select our Economy Delivery option.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking information by email where tracking is available. You can use this information to follow the progress of your delivery.
What if I need my order urgently?
For faster delivery, you can select our Standard Delivery option at checkout. Standard Delivery typically takes approximately 3–4 business days after processing.
RETURNS & EXCHANGES
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return.
Returned items must be unused, unworn where applicable, in their original condition, with tags and original packaging where applicable.
Do I have to pay for return postage?
Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Please contact us before returning an item so that we can provide the appropriate return instructions.
How long will my refund take?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods displayed at checkout.
The payment options available to you may vary depending on your device and checkout method.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist with a cancellation or delivery address change.
Once an order has been dispatched, we cannot guarantee that changes or cancellations will be possible. You may need to follow our returns procedure after receiving your order.
Do prices include VAT?
Prices shown on our website include applicable taxes where required by UK law.
PRODUCTS & STOCK
Are all products available for delivery within the UK?
Our products are available for delivery within the United Kingdom, subject to stock availability and any delivery restrictions that may apply to a particular item.
We make every effort to keep our stock information accurate. If an item becomes unavailable after you place your order, we will contact you with the available options.
How can I tell if a toy is suitable for my child’s age?
Please check the individual product page for available age recommendations, product specifications, warnings, and safety information before making a purchase.
Adult supervision should always be provided where appropriate.
Do your products come with a warranty?
Some products may include a manufacturer’s warranty or other applicable warranty protection.
Toyliva accepts valid warranty claims in accordance with the warranty terms applicable to the product. Where applicable, claims should be submitted within 90 days of receiving the item.
Please contact us with details of the issue and your proof of purchase so that we can assist you.
CONTACT & SUPPORT
How do I get in touch with you?
You can contact our customer service team using the details below:
Business Name: Toyliva
Email: contact@toyliva.com
Phone: +44 78 2879 5747
Where is Toyliva based?
Toyliva serves customers throughout the United Kingdom. If you need assistance with an order, product, return, or delivery, please contact our customer service team using the details above.