Welcome to Toyliva. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
About Toyliva
Toyliva is an online retailer offering toys, educational products and related children's products.
Business Name: Toyliva
Email: contact@toyliva.com
Phone: +44 78 2879 5747
Address: 10 Extwistle Road, Worsthorne, Burnley, Lancashire, BB10 3PD, United Kingdom
If you have any questions about these Terms, please contact us using the details above.
Eligibility to Place an Order
By placing an order through Toyliva, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.
Our products may be intended for children, but purchases through our website should be made by an adult or by a person legally capable of entering into a purchase contract.
Products and Product Information
We aim to provide clear and accurate product descriptions, photographs, specifications, prices and other information.
Product images are provided for illustrative purposes. Minor variations in colour, packaging or appearance may occur due to manufacturing updates, screen settings or other reasonable factors.
Customers should review product descriptions, age recommendations, warnings and safety instructions before use.
Product Availability
All products are subject to availability.
In the unlikely event that a product becomes unavailable after you place an order, we may contact you to offer an appropriate solution or cancel the affected item and issue any applicable refund.
We will not substitute a product without informing you where the substitution would materially differ from what you ordered.
Prices
All prices displayed on the Toyliva website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The price applicable to your order will be the price displayed at checkout when the order is placed.
Shipping charges, where applicable, will be clearly displayed before you complete your purchase.
We reserve the right to correct genuine pricing or typographical errors. If an error affects an order you have already submitted, we will contact you before proceeding where required.
Payments
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed securely by third-party payment providers. We do not generally store complete payment card details on our own systems.
Your order will not be considered accepted solely because payment has been authorised.
Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract for the purchase of goods is formed when we accept your order, normally when the order is confirmed for fulfilment or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Incorrect pricing or product information has been displayed
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
If we cancel an order after payment has been collected, any amount due will be refunded using the appropriate payment method.
Shipping and Delivery
Toyliva currently ships within the United Kingdom only.
Orders are normally processed within 1–3 business days.
Our current delivery options are:
Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free
Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15
Delivery estimates begin after the order processing period.
Full shipping information is available in our Shipping Policy.
Delivery Delays
We aim to deliver orders within the estimated timeframe displayed on our website.
However, delivery may occasionally be affected by circumstances outside our reasonable control, such as carrier disruption, adverse weather, public holidays or other unexpected events.
Where applicable, your statutory rights regarding delayed delivery remain unaffected.
Shipping Address
You are responsible for providing a complete and accurate shipping address when placing your order.
If you discover an error, please contact us as soon as possible.
We may not be able to change an address after an order has been dispatched.
Cancellations and Returns
Customers purchasing online may have statutory cancellation rights under UK consumer law.
For most goods purchased online, customers generally have the right to notify the retailer that they wish to cancel within 14 days after receiving the goods, subject to applicable exceptions.
After notifying the retailer of cancellation, the customer generally has a further 14 days to return the goods.
Toyliva may also offer additional return rights as described in our Return & Refund Policy.
Please refer to our Return & Refund Policy for full information about eligibility, return procedures, return shipping and refunds.
Nothing in our policies limits rights that consumers are entitled to under applicable law.
Faulty, Damaged or Incorrect Products
If a product is faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as reasonably possible.
Please provide your order details and any information reasonably required to help us review the issue.
Your statutory rights relating to faulty or misdescribed goods are not affected by these Terms. UK businesses cannot contract out of their responsibilities for faulty goods or goods that are not as described.
Refunds
Approved refunds will be processed in accordance with our Return & Refund Policy and applicable consumer law.
Where a statutory online cancellation right applies, refund requirements and deadlines will be handled in accordance with applicable UK regulations.
Refund processing times may also depend on your bank or payment provider.
Toy Safety and Appropriate Use
Some Toyliva products are intended for particular age groups.
Customers are responsible for reviewing all product-specific age recommendations, warnings, assembly instructions and safety information before allowing a child to use a product.
Products should be used only for their intended purpose and in accordance with the instructions and warnings supplied with them.
Adult supervision should be provided where recommended or required for a particular product.
Website Use
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our systems
- Introduce viruses, malicious software or harmful code
- Interfere with the normal operation or security of the website
- Use automated systems to misuse or disrupt our services
- Submit false or misleading information
We may restrict access to the website where reasonably necessary to protect our customers, systems or business.
Intellectual Property
The content available on the Toyliva website, including our brand name, logos, text, graphics, website design and original content, may be protected by intellectual property laws.
You may use our website for personal shopping and informational purposes.
You may not reproduce, distribute, modify or commercially exploit protected Toyliva content without permission, except where permitted by law.
Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery services and other technology providers.
Third-party websites and services may be governed by their own terms and privacy policies.
Toyliva is not responsible for content or services provided independently by third parties where responsibility rests with that third party under applicable law.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits statutory consumer rights or liability that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by events outside our reasonable control, except where applicable law provides otherwise.
Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include significant carrier disruption, severe weather, natural disasters, government restrictions, telecommunications failures or other events that reasonably prevent normal fulfilment.
We will take reasonable steps to minimise disruption where possible.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not remove rights that have already arisen under an existing customer order where applicable law prevents this.
Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Applicable Law and Consumer Rights
These Terms are intended to operate in accordance with applicable UK law.
Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable consumer protection legislation.
Consumer contract terms must be fair and written in clear language.
Contact Us
If you have any questions about these Terms of Service, an order or our services, please contact us:
Business Name: Toyliva
Email: contact@toyliva.com
Phone: +44 78 2879 5747
Address: 10 Extwistle Road, Worsthorne, Burnley, Lancashire, BB10 3PD, United Kingdom
Customer Support Hours:
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: Closed
We aim to respond to all enquiries within 24–48 business hours.