SHIPPING POLICY
This Shipping Policy explains how Toyliva (“we”, “us”, or “our”) processes, ships, and delivers orders placed through our online store. By placing an order with Toyliva, you agree to the terms outlined below.
1. GENERAL
All orders are subject to product availability.
We make every effort to maintain accurate inventory information on our website. However, stock discrepancies may occasionally occur. If we are unable to fulfil part or all of your order, we will contact you as soon as possible.
Where appropriate, you may choose to wait for the unavailable item to be restocked or receive a refund for the affected item.
2. SHIPPING COSTS
Available shipping options and applicable charges are displayed during checkout before payment is completed.
Our current UK delivery options are:
Economy Delivery: 5–8 business days — Free
Standard Delivery: 3–4 business days — £15
Any applicable shipping charge displayed at checkout will be included in the total amount paid for your order.
3. RETURNS
3.1 CHANGE OF MIND RETURNS
Toyliva accepts returns requested within 30 days of receiving your order.
To qualify for a return, the product must be unused and in resellable condition, returned in its original packaging, and include all original accessories and components where applicable.
Unless the product is faulty, damaged, or incorrect, customers are responsible for arranging and paying for return shipping.
Once your return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued in accordance with our Refund Policy.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product is faulty or damaged.
3.2 FAULTY OR WARRANTY RETURNS
If you believe that an item is faulty or covered by an applicable warranty, please contact Toyliva as soon as possible with details of the issue.
Valid warranty claims should be submitted within 90 days of receiving the product, where applicable.
We may request photographs, videos, or other information to help us assess the issue.
Once a returned product has been received and inspected, we aim to process eligible warranty claims within approximately 7 business days.
If the claim is approved, depending on the circumstances, we may offer a refund to the original payment method, store credit, or a replacement product subject to availability.
Where customers are required to initially pay return shipping for an approved warranty claim, reasonable return shipping costs may be reimbursed.
4. DELIVERY TERMS
4.1 UK DELIVERY
We currently deliver within the United Kingdom.
Our typical order handling time is 1–3 business days.
Economy Delivery: 5–8 business days
Standard Delivery: 3–4 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
4.2 INTERNATIONAL DELIVERY
Toyliva currently does not offer international shipping.
4.3 DISPATCH TIME
Orders are normally processed and dispatched Monday to Friday, excluding UK public and bank holidays.
We aim to dispatch orders as quickly as possible within our stated handling period.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
4.4 CHANGES TO DELIVERY ADDRESS
If you need to change your delivery address, please contact us as soon as possible.
We may be able to update the address if your order has not yet been dispatched.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
4.5 P.O. BOX ADDRESSES
Delivery availability to P.O. Box addresses may depend on the shipping carrier and service selected.
If we are unable to deliver to the address provided, we will contact you before dispatch.
4.6 ITEMS OUT OF STOCK
If an item becomes unavailable after an order has been placed, we will contact you with the available options.
Depending on the circumstances, we may ship available products separately, wait for the unavailable item to return to stock, or issue an appropriate refund.
4.7 DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please contact our customer service team so that we can investigate the shipment.
5. TRACKING NOTIFICATIONS
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking updates are provided by the relevant delivery carrier and may take some time to become active after dispatch.
6. PARCELS DAMAGED IN TRANSIT
If your parcel appears significantly damaged when delivered, we recommend refusing the delivery where reasonably possible.
If you discover damage after receiving your parcel, please contact Toyliva promptly and provide photographs of the damaged product, outer packaging, and shipping label.
This information will help us investigate the matter and provide an appropriate resolution.
7. TAXES
Applicable taxes will be handled in accordance with UK law and will be reflected in the prices or checkout total where required.
As Toyliva currently does not offer international shipping, customers will not normally be charged international import duties through orders placed with us.
8. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
Orders may normally be cancelled before they have been dispatched.
If your order has already been dispatched, cancellation may no longer be possible and you may need to follow our return procedure after receiving the order.
9. LOST OR DAMAGED PARCELS
Where applicable, shipments may be covered against loss or damage under the terms of the delivery carrier.
9.1 DAMAGED PARCELS
If a parcel is damaged during transit, we may need to investigate the matter with the carrier before issuing a replacement or refund.
9.2 LOST PARCELS
If tracking indicates that a parcel may have been lost, we will work with the relevant delivery carrier to investigate.
Once the parcel has been confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
10. CUSTOMER SERVICE
For questions regarding shipping, deliveries, returns, or your order, please contact us.
Toyliva
Telephone: +44 78 2879 5747
Email: contact@toyliva.com
Our customer service team will be happy to assist you with any questions regarding your order.