This Privacy Policy explains how Toyliva (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, or make a purchase from us.
It also explains your privacy rights and how applicable data protection laws protect you.
By using our Service, you acknowledge the practices described in this Privacy Policy.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words with their first letter capitalised have the meanings defined below. These definitions apply whether the words appear in singular or plural form.
DEFINITIONS
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or certain parts of our Service.
- Company (referred to as “Toyliva”, “the Company”, “we”, “us”, or “our”) refers to Toyliva.
- Cookies are small files placed on your computer, smartphone, tablet, or other device by a website. They may contain information relating to your browsing activity, preferences, and use of the website.
- Country refers to the United Kingdom.
- Device means any device capable of accessing the Service, including a computer, smartphone, or tablet.
- Personal Data means any information relating to an identified or identifiable individual.
- Service refers to the Toyliva website and associated online services.
- Service Provider means any individual or organisation that processes information on behalf of Toyliva or assists us in operating, maintaining, analysing, or providing our Service.
- Usage Data means information collected automatically through your use of the Service or generated by the Service infrastructure.
- Website refers to the Toyliva online store.
- You means the individual accessing or using the Service, or the business or legal entity on whose behalf that individual is accessing or using the Service.
COLLECTING AND USING YOUR PERSONAL DATA
TYPES OF DATA WE MAY COLLECT
PERSONAL DATA
While using our Service or placing an order, we may ask you to provide certain personal information that allows us to identify or contact you.
This information may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and transaction information
- Account information
- Customer support communications
- Usage Data
Payment information may be processed securely by our payment service providers. Toyliva does not necessarily store complete payment card information directly.
USAGE DATA
Usage Data may be collected automatically when you access or use our Service.
This information may include:
- Your device's Internet Protocol (IP) address
- Browser type and version
- Pages of our website that you visit
- Date and time of your visit
- Time spent on individual pages
- Device identifiers
- Operating system information
- Referral information
- Diagnostic and performance data
If you access our Service using a mobile device, we may automatically collect certain information relating to your device, including device type, operating system, mobile browser, IP address, identifiers, and diagnostic information.
TRACKING TECHNOLOGIES AND COOKIES
We may use Cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, improve our services, and support security and fraud prevention.
Tracking technologies may include:
- Cookies: Small files stored on your Device. You may configure your browser to refuse certain Cookies or notify you when Cookies are being sent. However, some features of our website may not function correctly without necessary Cookies.
- Web Beacons: Small electronic files that may be included on website pages or in emails and can help us understand user interactions, page visits, email engagement, and website performance.
Cookies may be either Session Cookies, which expire when you close your browser, or Persistent Cookies, which remain on your Device for a specified period or until deleted.
TYPES OF COOKIES WE MAY USE
Necessary / Essential Cookies
These Cookies are required for the website to function properly. They may enable essential features such as secure checkout, authentication, fraud prevention, shopping cart functionality, and account access.
Cookie Preference Cookies
These Cookies may remember your privacy or Cookie preferences so that you are not required to select them every time you visit our website.
Functionality Cookies
These Cookies allow us to remember choices you make, such as login details, region, language, or other preferences, in order to provide a more personalised experience.
Analytics Cookies
Where permitted, these Cookies may help us understand how visitors use our website, which pages are visited, how users navigate the website, and how we can improve our Service.
Where required by law, non-essential Cookies will only be used after you have provided the appropriate consent.
HOW WE USE YOUR PERSONAL DATA
Toyliva may use Personal Data for purposes including:
- Providing, operating, and maintaining our Service
- Processing and fulfilling orders
- Managing payments, deliveries, returns, and refunds
- Managing your Account
- Responding to customer service enquiries and requests
- Communicating with you regarding your orders or Account
- Sending important service, security, or administrative communications
- Preventing fraudulent or unauthorised transactions
- Maintaining the security of our website and services
- Complying with legal and regulatory requirements
- Analysing website performance and improving our products and services
- Sending marketing communications where permitted by law and where you have not opted out
- Managing business transactions such as mergers, reorganisations, acquisitions, or transfers of assets
MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you information about Toyliva products, promotions, offers, or services that we believe may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at contact@toyliva.com.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, Account, security, or other transactions.
RETENTION OF YOUR PERSONAL DATA
We retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including satisfying legal, accounting, tax, regulatory, and reporting requirements.
We may also retain certain information where necessary to resolve disputes, prevent fraud, enforce agreements, or establish, exercise, or defend legal claims.
The length of time we retain information may vary depending on the type of information and the reason it was collected.
TRANSFER OF YOUR PERSONAL DATA
Your Personal Data may be processed or stored by Toyliva's Service Providers in locations outside the United Kingdom.
Where Personal Data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used as required by applicable data protection law.
These safeguards may include recognised contractual protections, adequacy regulations, or other lawful transfer mechanisms.
SHARING YOUR PERSONAL DATA
We may share your Personal Data with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and delivery providers
- E-commerce and website service providers
- Hosting and technology providers
- Analytics providers
- Customer service providers
- Professional advisers
- Government authorities or regulators where required by law
We only share information where necessary and in accordance with applicable data protection requirements.
YOUR PRIVACY RIGHTS
Depending on applicable UK data protection law and your circumstances, you may have rights regarding your Personal Data, including the right to:
- Request access to the Personal Data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your Personal Data in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing activities
- Request transfer of certain Personal Data
- Withdraw consent where processing is based on consent
- Object to direct marketing
To exercise any applicable privacy rights, please contact us at contact@toyliva.com.
We may need to verify your identity before processing certain privacy requests.
SECURITY OF YOUR PERSONAL DATA
We take reasonable administrative, technical, and organisational measures designed to protect Personal Data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our Service is not intended to collect Personal Data directly from children without appropriate parental or guardian involvement where required by law.
If you believe that a child has provided Personal Data to us inappropriately, please contact us at contact@toyliva.com so that we can review the situation and take appropriate action.
THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updated version will be published on this page.
CONTACT US
If you have any questions about this Privacy Policy, your Personal Data, or your privacy rights, please contact us:
Business Name: Toyliva
Telephone: +44 78 2879 5747
Email: contact@toyliva.com