We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must be in the same condition that you received it — unused, unworn where applicable, with tags, and in its original packaging.
You will also need to provide a receipt or other proof of purchase.
HOW TO START A RETURN
To initiate a return, please contact us at contact@toyliva.com.
If your return is accepted, we will provide you with return instructions, including information on how and where to send your package.
Please note that items returned without prior authorization may not be accepted.
If you have any questions regarding your return, please contact us at contact@toyliva.com.
DAMAGES AND ISSUES
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or incorrect, please contact us immediately so that we can evaluate the issue and provide an appropriate solution.
Where necessary, we may ask you to provide photographs or other information to help us assess the problem.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items may not be eligible for return, including:
- Perishable goods such as food, flowers, or plants
- Custom, personalized, or special-order products
- Personal care or hygiene products where applicable
- Hazardous materials, flammable liquids, or gases
If you have questions about whether a particular item can be returned, please contact us before submitting your return request.
Please note that gift cards are non-returnable.
EXCHANGES
The fastest way to receive a different item is to return the item you currently have.
Once your return has been accepted, you may place a separate order for the replacement or alternative product you would like.
REFUNDS
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
CONTACT US
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Toyliva
Email: contact@toyliva.com
Telephone: +44 78 2879 5747