1. TERMS AND CONDITIONS
Welcome to Toyliva. These Terms and Conditions (“Terms”) govern your use of our website, services, and products.
By accessing our website, browsing our products, or placing an order with Toyliva, you agree to comply with and be bound by these Terms.
References to “Toyliva”, “we”, “us”, or “our” throughout these Terms refer to Toyliva.
2. USE OF THE WEBSITE
Eligibility: You must be at least 18 years old or have the consent and supervision of a parent or legal guardian to use this website and make purchases.
Account: Certain features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account details and password and for all activity conducted through your account.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
Prohibited Conduct: You must not use our website for any unlawful or fraudulent purpose or in any manner that could damage, disable, interfere with, or impair the operation or security of the website.
You must not attempt to gain unauthorised access to any part of the website, customer accounts, servers, networks, or other systems connected to our services.
3. ORDERS AND PAYMENT
Order Acceptance: All orders placed through our website are subject to availability and acceptance by Toyliva.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of product unavailability, pricing errors, suspected fraud, payment issues, or incorrect customer information.
If we cancel an order after payment has been received, the appropriate amount will be refunded to the original payment method.
Pricing: All prices displayed on our website are stated in GBP (£) unless otherwise indicated.
Prices may change from time to time without prior notice. Any applicable taxes and delivery charges will be clearly displayed where required before you complete your purchase.
Payment: We accept the payment methods displayed during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Shipping: We aim to process and dispatch orders within the timeframes stated in our Shipping Policy. Delivery dates and times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Personal Use: Unless otherwise agreed, products purchased through our website are intended for personal and domestic use and are not intended for commercial resale.
Order Limitations: Toyliva reserves the right to apply reasonable restrictions to the quantity of a particular product that may be purchased in a single order or by an individual customer.
All orders remain subject to product availability.
4. RETURNS AND REFUNDS
Return Policy: Eligible products may be returned within 30 days of receiving your order, subject to the conditions set out in our Return and Refund Policy.
Returned products must generally be unused, unworn where applicable, in their original condition, and returned with their original packaging, tags, and accessories where applicable.
Refunds: Once a returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.
Return Shipping Costs: Unless an item is damaged, defective, incorrect, or the return is otherwise due to an error on our part, customers are generally responsible for return shipping costs.
For complete information regarding returns and refunds, please refer to our Return and Refund Policy.
5. INTELLECTUAL PROPERTY
Website Content: Unless otherwise stated, the content available on the Toyliva website, including text, graphics, logos, branding, photographs, images, page designs, and other materials, is owned by, licensed to, or lawfully used by Toyliva.
Such content may be protected by copyright, trademark, and other applicable intellectual property laws.
Limited Licence: You are granted a limited, non-exclusive, non-transferable right to access and use our website for your personal and lawful use.
Restrictions: You must not reproduce, copy, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from our website content without prior written permission from Toyliva or the relevant rights holder.
Third-Party Intellectual Property: Product names, trademarks, images, and other intellectual property belonging to manufacturers or third parties remain the property of their respective owners.
Unauthorised or Fraudulent Websites: Toyliva is not responsible for third-party websites that falsely claim to be affiliated with, authorised by, or operated by Toyliva.
If you become aware of a website or account that appears to be falsely representing Toyliva, please contact us at contact@toyliva.com.
6. PRODUCT GUARANTEES AND WARRANTIES
Products sold by Toyliva may be covered by a manufacturer’s warranty or other applicable guarantee, depending on the particular product.
Where a guarantee or warranty is provided, the applicable terms may be stated on the product page, packaging, manufacturer's documentation, or other information supplied with the product.
If you believe that a product is defective or covered by an applicable warranty, please contact our customer service team at contact@toyliva.com with your order details and proof of purchase.
Nothing in this section affects your statutory rights under applicable UK consumer law.
7. LIMITATION OF LIABILITY
We take reasonable steps to ensure that information displayed on our website is accurate and up to date. However, we do not guarantee that the website will always be uninterrupted, completely secure, error-free, or continuously available.
Product images are provided for illustrative purposes and minor variations may occur where appropriate.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the maximum extent permitted by applicable law, Toyliva will not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.
Nothing in these Terms affects your statutory rights as a consumer.
8. GOVERNING LAW
These Terms are governed by and interpreted in accordance with the applicable laws of England and Wales.
If you are a consumer residing elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights applicable in your place of residence.
Nothing in these Terms is intended to restrict any rights you may have under applicable consumer protection legislation.
9. CHANGES TO THESE TERMS
We may update or amend these Terms from time to time to reflect changes to our business, services, legal requirements, or website practices.
The latest version will be published on this page.
Your continued use of our website after an updated version has been published means that the updated Terms will apply to your subsequent use of the website, subject to applicable law.
10. CONTACT US
If you have any questions regarding these Terms and Conditions, please contact us using the details below:
Business Name: Toyliva
Email: contact@toyliva.com
Telephone: +44 78 2879 5747